Following the Prime Minister’s announcement on Saturday affecting England and the latest situation in Wales, Northern Ireland and
Scotland, I wanted to reassure you that Home Gas Supplies, will remain open for business.
The government has classified plumbing & heating as an essential service to support the construction industry and the home
maintenance sector. This means our phones, website and emails will remain open to offer an uninterrupted service to you and your customers.
For the latest updates, you can follow us on social media, just search for ‘HomeGasSupplies’ on Facebook or Twitter.
Our customers have always been at the heart of our business and we will always do our best for you. If you have any questions, issues or concerns about any of the above, please do contact your local branch or normal point of contact. Of course you can contact me personally too, using my email address which I’ve included below.
As the restrictions state, we are abiding by Track-and-trace by isolating our fitters as is required by law, please do bear in mind we are doing this for the safety of our customers and our staff, we understand appointment changes are not convenient, but we are working within the Government and Builders COVID-19 guidlines.
We have the best intensions in mind and our staff would not be changing appointments unless absolutely necessary.
Amid the very fast developing COVID-19 ("Coronavirus") situation, I would like to reassure you about the actions we are taking to enable our normal business activities to continue. We will be reviewing the official guidelines on an ongoing basis, but for now it is very much business as usual with the exception of our showroom which remains closed to the public.
The safety of our customers, colleagues and suppliers
Safety of course remains our highest priority. To make sure our customers, colleagues and suppliers stay safe within our offices and showrooms we are ensuring that cleaning and hygiene protocols are even more rigorous than usual. All of our colleagues are following personal hygiene guidance and being asked to regularly wash their hands. We currently have access to alcohol based sanitisers within our offices and we are regularly cleaning door handles, light switches, credit/debit card machines and all of our public areas.
We have now stopped any non-critical business meetings taking place until further notice including non-delivery visits from suppliers, and face to face meetings. Instead we are conducting those sessions using conference calls, phone and video calls where possible. We are taking this approach as a preventative measure.
We are encouraging customers to use our facility to pay over the phone by credit or debit card or online by bank transfer as a preventative measure.
If your have any questions, issues or concerns about any of the above please do contact the Office on 01254-676118 or of course you can contact me personally too using my email address firstname.lastname@example.org Please take care and stay safe through this continued period of uncertainty.
Adele Bolton (Company Secretary)
on behalf of Home Gas Supplier.