HOME GAS SUPPLIES- SEVERE WEATHER WARNING NOTICE.
With the onset of this cold snap which is set to stay or get worse, please take note of the following advice which may be of use to your Customer care department: Central Heating systems should be set on constant at a low temperature to prevent it freezing up.
* If you have trace heating on you condensate pipe make sure it is switched on.
* (DO NOT SET YOUR HEATING TO ONCE/TWICE A DAY- this includes overnight when it is coldest, if the system switches off & cools it WILL freeze!!!)
* If the boiler will not switch on, it is likely it has frozen up- OPEN UP CUPBOARDS WHERE THE COLD MAIN ENTERS THE PROPERTY (usually under the Kitchen sink) REMOVE ALL ITEMS FROM IN THE CUPBOARDS & PLACE AN ELECTRIC FAN HEATER ANGLED INTO THE CUPBOARD TOWARDS THE PIPE WORK- this may take a few hours to thaw fully).
* If you have a white pipe protruding externally from the rear where the boiler is installed check if this is frozen up, if it is boil some water and allow to cool slightly, pour hot water over the pipe & thaw.
* Make sure that all outside taps are switched off internally at the isolation valve then externally open the tap to empty the pipework from the isolation to the tap, this prevents the tap freezing up and causing a burst.
* Please note a property that has frozen up is NOT covered by guarantee and will be charged.
Q. Do you offer advice on Central heating and Renewable systems?
A. Yes, we can offer advice on what type of systems would best suit your property and individual needs.
Q. What is the Boiler scrappage scheme?
A.The boiler scrappage scheme is a government incentive to help the consumer in the cost to renew old central heating boilers with new efficient systems that are more energy and cost efficient. The consumer applies for the grant themselves, however we can guide you through the process and offer advice on installations we are undertaking with this scheme in mind.
Q. Do you offer a home or on site survey?
A. Yes, we will arrange a visit where our representative will measure up and go through the products and services that the customer is interested in. The representative will then price upand taylorthe estimate for the customers needs who will then receive a hard copy through the post.
Q.Do I have to pay for the home survey?
A. No, all our estimates are done on a free no obligation basis.
Q.Do you have your own installers?
A. Yes all of our gas and bathroom installation team are employed by the company, are fully qualified and experienced.
Q. Do you register the gas appliances with Gas Safe?
A.Yes, as a Gas Safe registered competent installer we will register gas installations installed by ourselves for certification.
Q. Do you offer a full bathroom service?
A.Yes, we have trusted tilers and electricians who regularly work along side our own installation team to offer a complete bathroom refurbishment service, a 'One-Stop-Shop' so to speak.
Q. Do you propose bathroom plans or designs?
A.Yes, if the customer wishes we can plan a layout of their bathroom and photos of the proposed sanitary ware can be compiled and sent out with the estimate of works.